Manila, Philippines, September 4, 2019 – Teleperformance Philippines won an Award of Excellence for their social media recruitment campaign “Each Interaction Matters” at the International Association of Business Communicators (IABC) Philippines’ 17th Philippine Quill Awards. The winning entry was under the competition’s Communication Skills – Social Media Programs category.
Being the global leader in outsourced omnichannel customer experience management, Teleperformance Philippines aimed to expand and attract more quality talent to join its ranks through the power of social media.
The company created a year-long Facebook recruitment campaign that embodied the brand’s promise “Each Interaction Matters” with posts and ads that illustrated what the company had to offer applicants, from fun promos to exclusive benefits and exciting career opportunities.
The campaign not only resulted in an increase in the company’s conversion rate and number of total hires for 2018 but also complemented its brand building efforts.
Teleperformance Philippines Senior Vice President of Human Capital Resource Management (HCRM) Jeffrey Johnson shared, “At Teleperformance, we recognize the value of maximizing different channels to reach a variety of audiences. Our wish is to let Filipinos know that TP offers meaningful and quality employment and that the industry has been a big contributor to the growth and progress of the nation.”
For two consecutive years, Teleperformance has also been certified as a Great Place to Work® by the Great Place to Work® Institute, becoming the first organization in the country to receive the stringent certification. “This achievement reflects the commitment of our people towards remaining passionate for excellence in everything they do,” shares Johnson.
Teleperformance Philippines also won in last year’s Quill Awards, receiving two Awards of Merit in the Communication Management Division – one for Internal Communications and another for Employee Engagement.
Teleperformance serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent.
To learn more about Teleperformance Philippines and their various programs, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at /teleperformance.philippines.
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.
The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2018, Teleperformance reported consolidated revenue of €4,441 million (US$5,256 million, based on €1 = $1.18).
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 44,000 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).
In 2018 and 2019, Teleperformance Philippines was certified as a Great Place to Work® and is the first organization in the country to receive this certification from the Great Place to Work® Institute. This year, Teleperformance celebrates its 23nd year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.